“It was a normal night for me, I was coming to the end of my work shift,” Furtado told CNN Thursday.
But when she got home around 10 p.m., she spotted Sullivan lying on the floor outside, bleeding from her head. Sullivan, who had a previous arm injury and a bad knee, was waiting outside to give birth.
And when she turned, she roared, and her arm and knee came off. She fell and hit her head in the way.
“I just remember laying on my driveway thinking ‘It’s pretty much over,’” Sullivan recalls. “I was lying there and I saw a lot of white clouds.”
Furtado has prior medical knowledge from the time of her training as an emergency medical technician, but failed the National Registry exam. She noticed Sullivan’s blood was freezing and estimated that she had been lying outside for 15 to 20 minutes.
“Karen was unresponsive, her eyes kept rolling to the back of her head,” Furtado said. “I felt like I was going to lose her.”
Sullivan’s husband, Robert, was asleep inside the house, but was awakened by Furtado’s calls for help. I told him to get some supplies when I called 911.
According to Officer Gillian Goodwin of the Fairhaven Police Department, Furtado spoke with the dispatcher while providing assistance.
“At that moment Sophia became part of our team to help Karen.” “I asked her if it was possible for her to stabilize Karen’s neck to keep her spine secure, and her answer was, ‘I’m not going anywhere,’” Goodwin told CNN. “”
Soon, officers and paramedics began arriving. Furtado stayed with her, until Sullivan was taken to the hospital.
Sullivan said she stayed in the hospital for three weeks after the accident, and suffered two severe brain hemorrhages. Robert and her daughter Veronica were by her side the whole time. At one point, she said they both waited until two in the morning to see if it would work.
Recovery, rewards and friendship
After spending it in the hospital, Sullivan arrived home in March. “I couldn’t drive, I couldn’t write, I could hardly walk,” she said. While she was considered to have made a full recovery at the end of March, she is still working on a few things, having lost 60% of her hearing, and is now able to drive short distances.
Despite the terrifying experience, Sullivan and Furtado develop a friendship during the trauma.
“I’m so grateful for her,” said Sullivan, “she’s my guardian angel. Thank God she was there, if she wasn’t there, I’d die.” They both met each other’s families, and Sullivan even gave my two furtado kids Easter gifts.
Furtado was recognized at a ceremony on Wednesday. DoorDash gave her a $1,000 educational grant.
“We are very grateful to Ms. Furtado for her intervention during a critical moment and are relieved that the client has since recovered safely.” A DoorDash spokesperson told CNN, “Ms Furtado’s care and prompt response has been nothing short of heroic and we are honored that we were able to show our appreciation for her tremendous efforts.”
The Fairhaven Police also awarded her a Life Saving Award.
“Sophia went to work, alerted Robert, activated the emergency response system, executed required materials, provided assistance, and helped officers simplify information gathering. She saved a life.” FPD told CNN in a written statement.
The recognition came as a surprise to Furtado.
She said, “I wasn’t expecting it at all, I would have done it to anyone.”
Furtado was previously a DoorDash driver and took the job back in January. She said she hopes to use the money at more EMT schools as her family becomes more financially stable. She and Sullivan added that they will continue to stay in touch and plan to meet again.